PECI’s program implementation packages come complete with rebate processing and front-line customer service. Our rebate processing teams provide counsel to program managers, enabling them to incorporate customer feedback as we fine-tune our implementation.
For our Customer Care teams, it’s all about sustained excellence in how we handle customer interactions. We are the voice of our clients, and customer satisfaction is our number one priority.
Contractor Coordination & Training
We connect customers with specialized contractors and ensure contractors are trained to perform work that meets program specifications.
Field Rep Coordination
PECI facilitates interactions between Field Energy Analysts, contractors and customers, minimizing setbacks and reducing project timelines.
Rebate Analysis and Approval
All required paperwork is analyzed to verify installation standards are met and everything complies with the appropriate terms & conditions.
We govern our data entry process with stringent audit guidelines in order to maintain program integrity and uphold the best interests of our clients.
Our rebate processing teams paid out over 300,000 checks, totaling over $53 million in incentives in 2010.
In 2010, PECI's call center provided customer service for 80,000 callers.
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